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Frequently Asked Questions (FAQ)

Product Information

  1. What are the advantages of a portable blender?

    • Portable blenders are compact, lightweight and easy to carry, making them ideal for those with an active lifestyle or who want to make smoothies on the go.
    • They are convenient to use in the office, gym, travel or outdoors.
    • They can be recharged, offering excellent autonomy, eliminating the need for a power outlet.
  2. How do you clean a portable blender?

    • Our portable blenders have components that are easily rinsed under running water. See your model's specific instructions for details.
  3. How long does it take to fully charge the battery?

    • Charging time varies by model. On average, it takes 2 to 3 hours for a full charge.
  4. How long does the battery last on a single charge?

    • Battery life depends on the model and usage. Typically, a full charge will last 10 to 20 smoothies.
  5. Are handheld blenders suitable for crushing ice?

    • They are equipped with powerful steel blades capable of crushing ice .

Shipping & Returns

  1. How much does shipping cost?

    • We offer free shipping throughout Italy.
  2. How long does it take to receive my order?

    • We ship all orders within 2/3 working days. Estimated delivery times are 7/10 working days for Italy.
  3. Can I return my blender if I am not satisfied?

    • Yes, we offer a 15-day satisfaction guarantee. If you are not satisfied with your purchase, you can return it for a full refund.
  4. How can I contact customer service?

    • You can contact us via email at customer-care@nir-buy.com. We are available to answer your questions.

Other Questions

  1. Do you offer a warranty on your blenders?

    • Yes, all of our blenders come with a 2-year warranty against manufacturing defects.
    • What are the conditions for returns and exchanges?
        • Products must be returned in their original condition, with the packaging intact and accompanied by proof of purchase.
        • Shipping costs for returns are the responsibility of the customer, except in the case of defective or incorrect products.

      Payments

      1. What payment methods do you accept?
        • We accept payments by credit card (Visa, Mastercard, American Express), PayPal and bank transfer.